TERMS & CONDITIONS
TERMS & CONDITIONS
We believe that sales are not just an excuse, they are means, a catalyst for bigger things: Generous human relationships, cultural interaction, knowledge through experience, human, and business development.
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ORDER POLICIES
- To process your order please ask for the W format.
- All orders are in US DOLLARS
- All orders are subject to availability of stock.
- The minimum order request is 30 sets per Brand.
- All orders must be paid before shipment.
- By confirming your order, please let us know delivery instructions as special requirements for the invoice, certificates of origin and any preferred shipping company.
CREDIT AND PAYMENT TERMS
- W Brand accepts WIRE TRANSFER, VISA, MASTERCARD, AND AMEX. ORDERS MUST BE PAID AS AGREED WITHIN FIVE BUSINESS DAYS BEFORE SHIPPING DEADLINE. OTHERWISE,YOUR ORDER WILL BE CANCELED AND REALLOCATED.
- FOR CREDIT CARD PAYMENT, PLEASE AUTHORIZE THROUGH YOUR BANK AHEAD OF
TIME AS ALL PAYMENTS ARE PROCESSED FROM COLOMBIA. - W Brand IS NOT RESPONSIBLE FOR ANY BANKING FEES (INTERMEDIARY BANKS
FEE) AND MUST RECEIVE THE EXACT AMOUNT AS SHOWN ON INVOICE.
- W Brand IS NOT RESPONSIBLE FOR ANY FOREIGN TRANSACTION FEES CHARGED ON CREDIT CARDS.
SHIPPINGAND FREIGHT
- ALL ORDERS ARE SHIPPED FROM MEDELLIN- COLOMBIA.
- FREIGHT AND INSURANCE CHARGES ARE BILLED TO THE CLIENT.
- Client is responsible for all taxes and and other processing fees related
to nationalization in order to release the goods. - W BRAND’S PREFERRED CARRIER IS FEDEX. WE HAVE SPECIAL PRICES FOR OUR
CUSTOMERS WITH THEM. HOWEVER, UPON REQUEST WE CAN SHIP BY UPS, DHL
OR ANY SELECTED CARRIER USING YOUR OWN ACCOUNT.
- ANY MERCHANDISE CLAIM MUST BE SUBMITTED WITHIN DAYS OF RECEIPT,
NO EXCEPTIONS. YOU MUST PROVIDE A PICTURE OF ANY DAMAGED PACKAGES
ALONG WITH SUPPORTING DOCUMENTATION.